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UIT Updates

University-wide Microsoft Teams migration begins this month

This month, University Information Technology (UIT) will begin the university-wide migration of Skype for Business chat and collaboration and voice/telephone accounts to Microsoft Teams. The upgrade is part of the effort to modernize the U’s communication technology and better meet the needs of those working, learning, and teaching on and off campus.

Additionally, UIT intends to retire Skype for Business, a step necessitated by Microsoft’s plans to end support for the application.

The tentative migration schedule:

  • Friday, November 19, 2021: Inactive chat and collaboration accounts will be migrated from Skype for Business to Microsoft Teams.
  • Starting Monday, December 6, 2021: UIT Account Executives will begin contacting departments with Skype for Business voice accounts to schedule their migration to Microsoft Teams.
  • Friday, December 10, 2021: Active chat and collaboration accounts will be migrated from Skype for Business to Microsoft Teams.
  • Starting late January 2022: Individuals with Skype for Business voice accounts will gradually be migrated to Microsoft Teams.

Note: University of Utah and University of Utah Health users will receive an email 24-48 hours prior to the migration of their accounts.


UIT encourages Skype for Business chat and collaboration users who have not already migrated to Microsoft Teams to do so as soon as possible. Please refer to this IT Knowledge Base article for instructions. After the upgrade, Skype for Business will prompt users to use Microsoft Teams for chat and collaboration. UIT’s Account Executives will work directly with departments that depend on Skype for Business for voice services and conference rooms to migrate those systems to Microsoft Teams. Microsoft Teams features a number of collaboration tools, including instant messaging, video conferencing, file sharing, and voice calling. For more information about Microsoft Teams and the migration, as well as training videos, please refer tothis IT Knowledge Base article.

For additional details or support, your local IT support staff may be able to assist, or you may contact your respective help desk:

  • Main Campus UIT Help Desk: Call 801-581-4000, option 1, or submit a ticket HERE
  • University of Utah Health ITS Service Desk: Call 801-587-6000 or submit a ticket HERE

Please identify your U affiliation when answering your university phone and recording your voicemail greeting

Under the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act, the Federal Communications Commission (FCC) was granted the power to implement new tools to fight unwanted, and often illegal, robocalls and text messages, providing consumers more protection against criminals. In response, the FCC mandated the STIR/SHAKEN caller identification framework, which requires phone companies to verify that the caller ID information transmitted with a call matches the caller’s real phone number. Due to the new framework, however, legitimate organizations such as the University of Utah and University of Utah Health may be incorrectly blocked or labeled as a scam or spam.

To prevent any disruption in service, UIT has registered all university-owned telephone numbers with businesses that provide call verification services. This should prevent U phone numbers from being blocked or labeled as fraud. Verification service companies may call university phone numbers at random to confirm their affiliation with the university. All university-owned numbers must indicate their U affiliation to prevent being blocked or labeled as spam or scams. Going forward, when answering calls to your university phone number, please identify your affiliation with the University of Utah or University of Utah Health. Similarly, when recording voicemail greetings, please identify your U affiliation in the message.

If you believe your university-owned phone number has been blocked or mislabeled, please contact the UIT Help Desk at 801-581-4000, option 2. For more information about the TRACED Act, FCC regulations, or call verification process, please visit this IT Knowledge Base article. If you have any questions or concerns about the new regulations or verification process, please contact the UIT Help Desk at 801-581-4000, option 2.

 

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Last Updated: 11/23/21